Delivery & Returns
At Athena Art, we take great care to ensure your artwork arrives safely, beautifully presented and on time.
Below you’ll find everything you need to know about delivery options, shipping times and our returns process.
UK Delivery
We offer reliable delivery across the United Kingdom, including Highlands, Islands, Northern Ireland and the Isle of Man. After your order has been created and dispatched from us, please allow 2 to 4 business days for delivery.
For standard delivery within the UK:
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Orders under £59 will be charged £4.99 for delivery
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Orders above £59 will receive free delivery
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Delivery to Highlands, Islands, Northern Ireland and the Isle of Man is £10.00
All framed artwork is shipped via DPD 24-hour tracked & signed delivery, ensuring safe handling and full tracking from our workshop to your door.
A4 print-only orders are sent using Royal Mail 1st Class Signed For.
International Delivery
We ship worldwide.
- Framed artwork is delivered via DPD International
- Print-only orders are shipped with Royal Mail International Tracked & Signed
Delivery times vary depending on destination. Tracking details will be provided once your order has been dispatched.
Returns Policy
We offer a 30-day window from when you receive your order to request a return.
To be eligible for a return, your item must be:
- In the same condition you received it
- In its original packaging
- Accompanied by proof of purchase
Once your order has been dispatched, we’re unable to cancel it. If you’ve changed your mind, please wait until the order has been delivered and then return it to us in line with our returns policy to receive a refund.
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Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If your artwork is damaged, defective or incorrect, contact us immediately at art@athenaart.com so we can resolve the issue quickly and make it right.
Exchanges
The fastest way to exchange an item is to:
- Request a return for the original item
- Place a new order for the replacement once the return is approved
This ensures you receive the correct artwork as quickly as possible.
The cost of the return postage will be your responsibility.
Refunds
If you change your mind and wish to return your order, return postage will be your responsibility.
Once we receive and inspect your return, we’ll notify you of the outcome.
If approved, your refund will be processed automatically back to your original payment method. Please allow time for your bank or card provider to complete the transaction - this can vary by provider.
How to Start a Return
To begin a return, please email us at:
art@athenaart.com or using the contact form below.
Once your return is approved, we will provide full instructions on where and how to send your item.
Please note: Items sent back without requesting a return first cannot be accepted.
If you have any questions about delivery or returns, our team is always happy to help. Please email us at art@athenaart.com or by using the contact form below.
